VoIP Business Calls

What is VoIP?

Voice Over Internet Protocol (VoIP) is a service that uses the Local Area Network (LAN) to make and take phone calls. So your business can use the internet for telecommunications, instead of traditional phone lines.

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VOIP Services & Features

Standard

Pro

Keep current number

Keep your current business number

Voicemail on phone & via email

Voicemail service on phone and/or via email

Option & line identification

Call option visibility and line identification – good for switchboard systems or multiple phone numbers

Call Transfer

Call transfer option between staff members

Call Forward

Ability to forward calls to your VoIP voicemail, to your mobile, or to another staff member if you’re busy

Hold with custom music

Play custom music or a custom message when you place a caller on hold

Auto Attendant / Digital Receptionist

Use the auto attendant/digital receptionist feature to answer calls and give callers a list of options – e.g. “Press ‘1’ for Sales”

Mobile App for incoming & outgoing calls

A free mobile app helps you to make and take calls from your landline number when you’re out of the office (although charges for mobile data will apply)

Ring Desk Phone and Mobile app at the same time

Simultaneous ringing – incoming calls to ring multiple devices at the same time

Web App management

Manage your settings from the web app

Click2Call - Brower Extension

Our Click2Call extension enables you to click a number on your screen to make a call from your desk phone

Voicemail Transcription

Save time with our voicemail transcription service – using Google speech-to-text API to have voicemail messages delivered straight to your email. Up to 60 mins a month FREE!

Sync your Exchange Addresses

Sync your Exchange Addresses – so when a contact calls, their name will appear on your desk phone

CRM Integration

Get more info about each caller, right on your screen, with CRM integration

Call Queuing

Enable call queuing to inform customers what position they’re in and how long the wait will be

Call Recording

Use call recording to save all incoming and outgoing calls, with a custom message to alert customers

Hot Desking

Enable the hot desk feature to allow staff members to swap physical desks while keeping their extension number – office rearrangements made easy!

Call back

The call back feature allows queuing customers to get a call back if they choose

Get in touch

VoIP calls are:

1. Cheap

Calls made over the internet mean significant savings for your business.

2. Flexible

Multi-functional features fit your business type and your individual needs.

How we use VoIP

At PCW Solutions, we use VoIP to help your business to thrive…in the most cost-effective way!

All of our VoIP lines come with unlimited UK landline and mobile minutes. We also offer split pricing so you can choose to pay per line and/or per user. Whatever works for you.

For instance…
If you’re a small business with 1 user, you could pay for 1 line and 1 user. Then if someone calls your business while you’re already on the phone, they’ll hear a busy tone. That extra incoming call can be sent to your VoIP voicemail or diverted to another place (if you choose to pay for an extra line).

If you’re bigger, with 20 employees, we give you the option to buy 10 lines and 10 extra users. Unlike many other VoIP providers, you don’t have to pay for 20 lines – because all 20 employees won’t be on the phone at the same time! Our more flexible option helps you to cut down costs.

Our VoIP service includes the free use of multiple devices. So if you buy 1 line with an extension, you can use our mobile app to make and receive calls from your landline number – or use a Click2Call web app on your computer, which can ring your physical VoIP desk phone.

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